Frequently asked questions

All orders are prepared and sent as quickly as possible by the chosen means of transport (Postal or Transport Agency). The delivery time will depend on the availability of the product, destination and shipping method, being normally 24/48 hours per Agency (working days) and from one week to 10 days by mail, in national territory, depending on compliance with the deadlines. indicated by emails in their services. The amount of shipping costs is calculated automatically at the time of placing your order, depending on the destination and the payment method.
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If you receive a defective product, we will replace it without obligation. You must only return the item in its original condition, with all its packaging, within the first seven days. Before doing so, please contact us to receive your return authorization and RMA number. Once the defect is received and verified, we will send you a new product or refund you if it is out of stock. Remember that we do not accept returns with postage due or products damaged during transportation.
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